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#Frequently asked questions

How long does it take for home delivery?
We accept orders from all over the world, and the order processing times may vary depending on the region. Luxe Commerce reserves the right to use discretion in any circumstance where it makes more sense to use an alternative delivery method, even though we primarily use DHL to send most of our orders. This allows us to ensure that the delivery process is as efficient and suitable as possible.
What courier do you use for deliveries?
We use and DHL to send most of our orders from all over the world. Luxe Commerce reserves the right to use discretion in any circumstance where it makes more sense to use an alternative delivery method.
What is a deposit payment,and how does it work on your website?
A deposit payment is a partial payment of 10% of the product's total price that you pay upfront when placing an order. This deposit secures your order and ensures that the product is reserved for you. The remaining payment will need to be transferred to our bank via Telegraphic Transfer (TT). Full payment instructions, including our bank details, will be provided after the deposit is made. This process ensures a secure and smooth transaction.
Do I need to pay the worldwide delivery fee?
Yes, the worldwide delivery fee is not included in the product price or deposit payment. Customers are responsible for covering the delivery fee, which will be calculated and communicated to you separately based on your shipping location and the size/weight of the order.
Can I refund the product after I receive it?
We do not provide a refund service. To ensure your satisfaction, we will send you detailed information, images, and video of the product before you confirm your purchase. Additionally, we offer a free checking service to verify the product's quality. You will also receive a authenticity certificate with your purchase for added assurance.